Refund policy
At Dioko Flavors, we're committed to delivering premium products that exceed your expectations. We stand behind the quality of our products and want every customer to be completely satisfied with their purchase.
Our Satisfaction Guarantee
If you're not 100% satisfied with your Dioko purchase, we'll make it right. Here's how:
Retail Customer Returns
30-Day Satisfaction Guarantee
- If you purchased Dioko products directly from our website or an authorized retailer, you may return unopened products within 30 days of purchase for a full refund
- Opened products may be returned within 30 days if you're unsatisfied with quality or taste—we'll issue a full refund or replacement, your choice
Damaged or Defective Products
- If your product arrives damaged or defective, contact us immediately at Daniel@diokoflavors.com
- We'll arrange a replacement or full refund at no cost to you, including shipping
- No need to return damaged products, we trust you